Question

[Ngọc Ánh Phùng]

There is always conflict between people because we have different needs and wants. For example, you may want to see an action movie but your significant other wants to see a comedy or you may prefer eating at a Mexican restaurant while your spouse wants Chinese. However, you have known each other well for years and will work it out.

In the workplace, there is always conflict as well but it's usually more difficult to resolve than with personal relationships. There are differences between workers, between workers and supervisors, between departments, between companies, between companies and their customers, between companies and their governing bodies and on it goes. These relationships are usually not as deep or trusting as personal ones making resolving disputes more difficult and challenging.

Interestingly, most workplace conflict is totally unnecessary because they are usually the result of simple misunderstandings, miscommunications or small differences that could be easily resolved if the parties truly knew each other's motivations. Unfortunately, at work there is rarely the opportunity to develop deep personal relationships and when you add the complexity of cross-cultural differences and the gulf can seem insurmountable. Culture brings unique perspectives on deadlines, conflict resolution, speaking one's mind, working as a team and much more.

However, with a little training and education people will recognize that they have a lot more in common than they have differences. When cross-cultural conflict is resolved and employees with diverse backgrounds and skills start to work together, the potential and promise of diversity in the workplace can be fully realized.

1. It is stated in paragraph 1 that people come into conflict with each other because of their difference in ____

. A. favorite movies B. favorite foods C. needs and wants D. insights and ideas

2. Which of the following is NOT mentioned as a cause of conflict at workplaces?

A. simple misunderstandings B. small differences C. miscommunications D. deep personal relationships

3. The word "parties" in the passage most probably refers to ____.

A. bosses B. managers C. employees D. colleagues

4. The word "insurmountable" in the passage mostly means ____.

A. too much to be calculated B. too great to be overcome C. too big to be measured D. too many to be counted

5. According to the passage, people can solve their conflict at workplace by ____.

A. training and education B. realizing the potential of diversity C. working with one another D. keeping promise with each other

Answer 1

[Sunn]

1. It is stated in paragraph 1 that people come into conflict with each other because of their difference in ____

. A. favorite movies B. favorite foods C. needs and wants D. insights and ideas

2. Which of the following is NOT mentioned as a cause of conflict at workplaces?

A. simple misunderstandings B. small differences C. miscommunications D. deep personal relationships

3. The word "parties" in the passage most probably refers to ____.

A. bosses B. managers C. employees D. colleagues

4. The word "insurmountable" in the passage mostly means ____.

A. too much to be calculated B. too great to be overcome C. too big to be measured D. too many to be counted

5. According to the passage, people can solve their conflict at workplace by ____.

A. training and education B. realizing the potential of diversity C. working with one another D. keeping promise with each other